Milestones Grill and Bar in Yaletown

by Victoria on January 24, 2010

I was venturing around Yaletown again on a Sunday morning – okay, more like afternoon – and was trying to figure out what I was going to have for brunch.  Again, I was thinking of the classic eggs benny that I often order, and wanted to go somewhere that I could get it quickly and without having to wait in an atrocious line up.  Knowing that Milestones wasn’t too far away, and not having been there for quite awhile at this point, we decided to head in that direction.

After walking in, we noticed that there weren’t any tables available, but we were told that there was room at the bar and we could just go ahead and sit down.  There seemed to be a fair bit of space left, so we took one of the high-topped bench-like tables in front of the bar and sat at the end of it.

Then we waited.  And waited.

One of the servers came eventually and said that she would get us a menu.  In the meantime, she took our drink order, and we went ahead and got some orange juices, decaf lattes, and water.  About ten to fifteen minutes later, our drinks showed up from another one of the staff, and we still didn’t have our menus.  We asked for them when the drinks came but still nothing.  Then the guy behind the bar came over and said he would get us menus.  At that point, I had already pulled up the menu off of their website on my blackberry (and told him that), because although Mike knew what he wanted for sure, I still needed to take a look before making my final decision.  I also told him we were ready to order, but he walked away (I’m not sure if it was a miscommunication, or he didn’t hear me, or something else happened).

Regardless, we kept trying to flag someone down for the next fifteen minutes.  Finally we caught the same guy’s attention and said we still hadn’t ordered.  So, he apologized quickly and took our order.  He then said that the drinks would be on them due to the mix-up (that was nice at least)!

I ordered the California Omelette.  I didn’t really like the way it was prepared.  It had delicious chunks of avocado inside, but they would’ve been much  better if cut into smaller pieces.  Also, the tomato and mushrooms were all just rolled up inside the egg, and it wasn’t all cooked and mixed together.  This kind of defeated the purpose of an omelette for me, and I can’t say I would order this again.  The hash browns weren’t bad – fairly crispy – but I would prefer just having them with ketchup instead of the compote that is served over top.  I totally skipped the toast (I’m not a huge bread fan as it is), so not sure what that was like, but was happy to have a bland piece of cantaloupe and an alright strawberry to finish things off.

Californian OmeletteRating: 1.5Rating: 1.5Rating: 1.5Rating: 1.5Rating: 1.5

Mike ordered the Eggs Benedict, and I of course ate some of it. 🙂  I don’t mind the hollandaise sauce at Milestones, and it’s served on English muffins with ham, that are both so-so.  I would say that this version of the eggs benny is average at best.   They did ask how we liked the eggs though (and we said medium).  And as you can see from the picture, he was thinking ahead and ordered the potatoes sans tomato compote.

Eggs BenedictRating: 3Rating: 3Rating: 3Rating: 3Rating: 3

I can’t say I’m ever itching to go to one of the restaurants in this chain – I’ve been several times when meeting up with larger groups of friends, since there’s often room for bigger parties, but the service has failed miserably on more than one occasion in a row, and it gets frustrating really quickly.  It’s almost like the brand doesn’t care all that much about their customers and they just don’t try to be more than average.  It was nice this time that they covered our drinks, but I have a hard time recalling if there was good service on even one of the many trips I’ve taken there.

Milestones Grill and Bar (Yaletown)
1109 Hamilton Street
Vancouver, BC, V6B 5P6
View Map

Overall: Rating: 2.5Rating: 2.5Rating: 2.5Rating: 2.5Rating: 2.5
Food: Rating: 2Rating: 2Rating: 2Rating: 2Rating: 2
Service: Rating: 1Rating: 1Rating: 1Rating: 1Rating: 1
Atmosphere: Rating: 3Rating: 3Rating: 3Rating: 3Rating: 3
Price: $$

Milestones Grill and Bar on Urbanspoon

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{ 1 comment… read it below or add one }

Victoria February 14, 2010 at 9:56 am

So I went again yesterday (because it had the shortest lineup during the Olympics and our friends put our name down on the list), and true to form, the following happened:

– It took 38 minutes to bring our first drink to the table.
– Once the drinks came, they forgot our orange juice
– Our food was brought about 25 minutes after our drinks, and they forgot that I got yam fries instead of regular fries
– They forgot that I said no onion on the burger (not a big deal since I just pulled it out – the point is just all those little things adding up)

They still charged us for everything, and gave us a free appetizer coupon for next time. Uhhhh? At least the other chains will usually give you something off your bill.

Milestones must be able to do something to improve their systems so things don’t go so consistently wrong? I’m still waiting for a single time where at least one things isn’t messed up.

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